PALIKHE, A. Cats-Behavior Model Illustrating the Servqual of Public Service Delivery in Nepalese Context. Kalika Journal of Multidisciplinary Studies, [S. l.], v. 6, n. 1, p. 168–182, 2024. DOI: 10.3126/kjms.v6i1.72370. Disponível em: https://nepjol.info./index.php/kjms/article/view/72370. Acesso em: 25 dec. 2024.